It is possible to request a return for one or more products, no later than 14 working days from the date of arrival of the parcel. The shipping costs for the return or for a size/article swap will be charged on the Customer.
In order to facilitate the return process, adhere to the following procedure
1. Prepare the parcel accurately. State the reasons for the return on the bill and then place it inside the parcel. It is possible to operate with any currier for the tracked return shipment.
2. On the Return Form select the desired return options:
- Voucher: Indicate on the Return From the option to receive the voucher code. The voucher will have the same value of the item/s paid in origin. As soon as the item/s arrives to us, we will send an email containing the personal code for the new purchase. This will be available for a month after the Voucher code is issued.
- Item change: the substitution can be performed with all items having the same value. On the Return Form select this option and then state the item’s code, color and size. As soon as the item arrives to us, we will proceed to the change without further fees.